FAQ’s

FAQ’s

GENERAL QUESTIONS

What Are The Ingredients of Your Honey Eczema Soap Bar?

Our eczema soap bar is produced using the following ingredients:

Water, Cocos Nucifera (Coconut Oil), Elaeis Guineensis Oil (African Palm Oil), Gossypium Herbaceum (Cottonseed Oil), Sodium Hydroxide, Olea Europaea Fruit Oil (Olive Oil), Ricinus Communis Seed Oil (Castor Oil), Helianthus Annuus (Sunflower), Avena Sativa Bran (Oatmeal), Mel (Honey)

What If I Don’t Like the Eczema Soap Bar I Ordered?

We’re proud of our eczema soap bar and we believe that once you try it, you’ll fall in love with it as well. However, we recognize that our soap might not work for every customer, so we’ve made it easy for you to try it out without any risk. We offer a 100% money back guarantee. It doesn’t matter if you’ve used the bar or not although we hope you tried it. All we ask is that you send us some honest feedback as to why you’re returning it. Your feedback will ensure more happy customers in the future. Thanks for trying our bar out.

Will Your Honey Eczema Soap Work On Psoriasis, Rosacea, Or Dermatitis?

We receive emails and phone calls from customers with chronic irritated skin problems quite often. We recommend switching to a more natural soap temporarily to see if there’s a difference. We believe what you put on your skin soaks into your body therefore, the more natural the product the better your skin will behave. We have received feedback from a lot of customers who believe their skin is better now that they’ve made the switch. However, we can’t promise that our soap will help heal your irritated or inflamed skin condition as everyone is different. What works for some might not work for others. Always try an allergy patch test first before applying all over your body.

What Is The Approximate Shelf Life of Your Company’s Soap?

We believe once you try our soap that the expiration date will be null and void. However, in the rare instance you don’t use it every day, the eczema soap bar has a shelf life of 12 months. It is formulated with completely natural ingredients therefore, no unnatural preservatives. There are a few things you can do to extend the shelf life. If it’s in the shower, then place it in a draining soap dish while not in use. Since our soap is formulated from a LOT of oils it will “melt” in high humidity or heat. Expiry dates are based on product being kept at room temperature or lower.

Is The Eczema Soap Vegan?

Our Eczema Soap bar isn’t vegan free as it contains honey. We don’t test our soap on animals nor do they contain animal fats. We use plant-based oils in our soap bar. You can find a full list of ingredients for our Eczema soap bar above. In this way, you can make an informed decision about whether our soap bar is right for you.

What If My Product Melts In Warm Weather?

Shipping during the warmer months presents a real challenge to our company since our soap is formulated with a LOT of oils. It might soften or melt while it’s on the truck or sitting on your porch. Please remember that even though the bar might look damaged the quality and healing properties remain intact.

How Do I Use Your Honey Eczema Soap?

When bathing, lather generously and apply to your skin in circular motions gently before rinsing. We also advise that you do not store it where it will have direct contact with water. Keeping it away from water streams while not in use will make it last longer.

What If My Product Arrives Damaged?

We pack our soaps carefully in hopes it will arrive in as good condition as we packed it. However, we can’t guarantee once it leaves the facility that it is handled correctly. If you have received a damaged soap bar please contact Customer Service with an image. We will gladly refund you 100% allowing you to keep the damaged bar. It will still serve it’s purpose even though it might be ugly to look at. Your satisfaction is our goal. Customer Service

Do You Test On Animals?

Absolutely not!

What Are The Holes On One End Of Your Soap Bar?

Our soap bars are handmade and the holes on one end are for aesthetic appeal, designed to mimic that of honeycombs with honey being one of the main active ingredients of the soap. This will slowly melt down as you use the soap, becoming solid.

SHIPPING

How Do I Track My Order?

When you place an order you’ll receive an email confirmation that your order has been received as well as a further email with the tracking information you need to be able to see where your delivery is.

How Long Will It Take My Package To Arrive?

Orders are packed and shipped within 2 to 3 business days from receipt of payment. We ship with USPS, DHL, and UPS which takes approximately 2 to 3 business days to arrive once shipped. It depends on your distance from Texas. Mail delivery may take longer during holiday seasons. You should receive your order within 5 to 7 business days from receipt of payment.

PREGNANCY/CHILDREN

Can I Use Your Soap On My Children?

We have received a few questions as to whether our soap is safe for children or pregnant women. Baby care product lines usually contain harmful synthetic chemicals even though there might be claims of it being completely safe. We encourage you to read the labels and know the ingredients. The Eczema Soap bar doesn’t contain any artificial colors or fragrances. We do recommend using our product on a small area to test for sensitivities or allergies. Always check with your doctor if you have any concerns or questions. We are not doctors and can not diagnose your children’s or yourself. If you have concerns please contact your health care professional.

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